Culture Crossing
Culture Crossing
Discover the Key to Making Successful Connections in the New Global Era
Edition: 1
Pages: 208
Publication Date: 09 January, 2017
Available in all formats
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ISBN:
9781626567122
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ISBN:
9781626567115
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One of businesses greatest modern challenges is navigating the inevitable culture clashes that come with a global workplace. Michael Landers says the solution is deceptively simple: by becoming aware of your own culturally conditioned beliefs and practices, you can more easily recognize and adapt to those other cultures.
In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents, as when Bill Gates shook his South Korean host with one hand when he was supposed to use two (very disrespectful).
So are culture crashes inevitable? No! All cultures fall into certain broad categories, and if you can figure out what kind of culture you're dealing with you can avoid committing a major faux pas. Landers first helps you become aware of your own culturally conditioned behaviors, perceptions and values, which seem so “normal” you don't even notice them (kind of like thinking you're not the one with an accent). Then he shows you how to figure out where a culture lies along continuums like individualistic vs. collectivist, direct vs. indirect, punctual vs. relaxed, and formal vs. informal. Filled with dozens of instructive and entertaining stories, this book will point you in the right direction as you navigate through the new global era.
In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents, as when Bill Gates shook his South Korean host with one hand when he was supposed to use two (very disrespectful).
So are culture crashes inevitable? No! All cultures fall into certain broad categories, and if you can figure out what kind of culture you're dealing with you can avoid committing a major faux pas. Landers first helps you become aware of your own culturally conditioned behaviors, perceptions and values, which seem so “normal” you don't even notice them (kind of like thinking you're not the one with an accent). Then he shows you how to figure out where a culture lies along continuums like individualistic vs. collectivist, direct vs. indirect, punctual vs. relaxed, and formal vs. informal. Filled with dozens of instructive and entertaining stories, this book will point you in the right direction as you navigate through the new global era.
Description
One of businesses greatest modern challenges is navigating the inevitable culture clashes that come with a global workplace. Michael Landers says the solution is deceptively simple: by becoming aware of your own culturally conditioned beliefs and practices, you can more easily recognize and adapt to those other cultures.
In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents, as when Bill Gates shook his South Korean host with one hand when he was supposed to use two (very disrespectful).
So are culture crashes inevitable? No! All cultures fall into certain broad categories, and if you can figure out what kind of culture you're dealing with you can avoid committing a major faux pas. Landers first helps you become aware of your own culturally conditioned behaviors, perceptions and values, which seem so “normal” you don't even notice them (kind of like thinking you're not the one with an accent). Then he shows you how to figure out where a culture lies along continuums like individualistic vs. collectivist, direct vs. indirect, punctual vs. relaxed, and formal vs. informal. Filled with dozens of instructive and entertaining stories, this book will point you in the right direction as you navigate through the new global era.
In an era when people and money are flowing fast across international boundaries, physically and virtually, culture crashes have become increasingly frequent, says international business consultant Michael Landers. A culture crash is what happens when someone unwittingly offends, frustrates or mystifies a person from a different culture. This can lead to lost business, hurt feelings, damaged relationships, even international incidents, as when Bill Gates shook his South Korean host with one hand when he was supposed to use two (very disrespectful).
So are culture crashes inevitable? No! All cultures fall into certain broad categories, and if you can figure out what kind of culture you're dealing with you can avoid committing a major faux pas. Landers first helps you become aware of your own culturally conditioned behaviors, perceptions and values, which seem so “normal” you don't even notice them (kind of like thinking you're not the one with an accent). Then he shows you how to figure out where a culture lies along continuums like individualistic vs. collectivist, direct vs. indirect, punctual vs. relaxed, and formal vs. informal. Filled with dozens of instructive and entertaining stories, this book will point you in the right direction as you navigate through the new global era.
Table of contents
- Cover
- Title Page
- Copyright Page
- Dedication
- Contents
- Introduction: Culture Crossing
- Chapter One: Cultural Awakenings: How culture shapes our thoughts and behaviors
- Chapter Two: Me or We?: Recognize the differences between group and individual orientation, and why it matters
- Chapter Three :Say What?: Explore the nuances of verbal and written expression
- Chapter Four: What’s Not Being Said: Discover the hidden meanings of nonverbal communication
- Chapter Five: Now or Later: How perceptions of time can warp across cultures
- Chapter Six: Respect, Rank, and Ritual: The implications of formality at work and in everyday life
- Chapter Seven: Core Values: Taking your cultural awareness to the next level
- Conclusion: Culture Crossings Past, Present, and Future:
- Notes
- Binliography
- Acknowledgments
- Index
- About the author
Review quote
“The most powerful influence on attitude and behavior is one's culture-and this book shows you how to be more effective with more people from different cultures.”
-Brian Tracy, author of How the Best Leaders Lead and Eat That Frog!
“Drawing upon his own extensive international experience, Michael has created an indispensable tool for anyone who interacts with people from other cultures. (And who among us doesn't?)”
-Luciana Duarte, Global Head of Employee Communications, Engagement, and Culture, HP Inc.
“I wish I had this book sooner! Between working abroad in India and starting a company in New York City, I've found myself in so many situations where I didn't know what the cultural norm was. I can't wait to apply the lessons I've learned from Culture Crossing to situations I know I'll find myself in in the future.”
-Liz Wessel, cofounder and CEO, WayUp
“Understanding culture is the key to creating and maintaining successful relationships in this increasingly global world. This book is a must-read for those just entering the workforce to the leaders of top companies.”
-Alex Churchill, Executive Chairman, VonChurch, and CEO, Gamesmith
“Michael combines a rare and deep understanding of global cultural issues with humor to create awareness on one of the most important topics of our era. His stories and teachings have been invaluable for us at SAP Academy, as we have trained hundreds of millennials from over fifty countries in our global training facility. If you serve in any organization or role in which you work with people from different cultures, run, don't walk, to read this book.”
-Rae Kyriazis, Global Vice President, SAP
“The most profound reality we face as marketers is the multicultural fractionalization of our marketplace. We are perplexed by this, so we continue to talk in our own voice rather than learning how to listen to these diverse voices with an empathy that is agile and truly customer-centric. Michael Landers has changed the way our people think and act with his method and teaching.”
-Bill McDonough, Senior Vice President and Chief Marketing Office, M/I Homes
-Brian Tracy, author of How the Best Leaders Lead and Eat That Frog!
“Drawing upon his own extensive international experience, Michael has created an indispensable tool for anyone who interacts with people from other cultures. (And who among us doesn't?)”
-Luciana Duarte, Global Head of Employee Communications, Engagement, and Culture, HP Inc.
“I wish I had this book sooner! Between working abroad in India and starting a company in New York City, I've found myself in so many situations where I didn't know what the cultural norm was. I can't wait to apply the lessons I've learned from Culture Crossing to situations I know I'll find myself in in the future.”
-Liz Wessel, cofounder and CEO, WayUp
“Understanding culture is the key to creating and maintaining successful relationships in this increasingly global world. This book is a must-read for those just entering the workforce to the leaders of top companies.”
-Alex Churchill, Executive Chairman, VonChurch, and CEO, Gamesmith
“Michael combines a rare and deep understanding of global cultural issues with humor to create awareness on one of the most important topics of our era. His stories and teachings have been invaluable for us at SAP Academy, as we have trained hundreds of millennials from over fifty countries in our global training facility. If you serve in any organization or role in which you work with people from different cultures, run, don't walk, to read this book.”
-Rae Kyriazis, Global Vice President, SAP
“The most profound reality we face as marketers is the multicultural fractionalization of our marketplace. We are perplexed by this, so we continue to talk in our own voice rather than learning how to listen to these diverse voices with an empathy that is agile and truly customer-centric. Michael Landers has changed the way our people think and act with his method and teaching.”
-Bill McDonough, Senior Vice President and Chief Marketing Office, M/I Homes
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